SLIDER

How to unblock a restricted Uber EATS delivery Rider account

I got a text message from Uber telling me that I registered with Uber EATS to deliver by bicycle only and their system had detected that I was in fact using a motor bike (lol imagine me driving one of those) I must go back to using a bicycle or risk loosing my account. 

A few weeks later I got another message from Uber basically saying this hasn't been resolved so they proceeded to immediately cut my account off. I was devastated. Not only had I never use a motorised vehicle (I am far too much of a baby to break the rules) but now I had no way to make extra money, nothing to do when I was bored and no potential cancelled orders for me to eat (sad times for me, the amount of people that cancel their orders around here is crazy.)

Having done some research online I read that it was almost impossible to get your account back after Uber had decided that you've broken the rules; but I managed it, most likely because I hadn't broken the rules to start with - although Uber were adamant that I had, it was a very long and hard process to regain access to my account, but a week later, my account had finally been reinstated. 

In a desperate bid to get it sorted I went online looking for advice or other peoples stories but it was all negative and made me feel worse so I've decided throw a blog post together to tell you how I got my account back and let you know that it is possible assuming that like me, you haven't actually done anything wrong.


Be Persistent

In my opinion this is the most important thing because the same thing happened to two of my friends the week before and my account was still fixed before there's. I did everything in my power to get my account fixed as soon as possible. I called them up and demanded to speak to a supervisor every. single. day and that took at least half an hour each time. I went to the Greenlight hub and I constantly messaged them through the app until the moment it was sorted.

Ask For A Supervisor

Leading on from this point, it seemed to me that the normal help line staff actually do believe that once you're account is restricted, it's not possible to change it back. I had one after another tell me there is no possible way to fix it; they were all quite obviously wrong. I could tell a few of them thought I was delusional when I mentioned that I had been told otherwise. As soon as I was passed on to a supervisor however, it was a different story. They explained how it worked and had it escalated for me.

Go To The Greenlight Hub 

Although I actually don't think this really helped my case, it did show that I was actively pursuing the issue. I went to the hub, spoke to someone there and was told the same thing - but I had them escalate again. To my knowledge, this was done maybe 5 times although I don't know how many were truly escalated because I only got escalation message a couple of hours before it was finally reactivated so just keep pushing.

Provide Proof 

Half way through the process, they asked me to send in photos of my bike and its reference number to "provide proof" so of course I did that the second they asked but I decided that if they wanted proof, I was going to give them as much proof as I had. I sent them photos I posted on social media of me and my bike with my Uber bag and also blog posts I wrote in the past, about how much I loved doing Uber EATS on my bike. 

Keep Calm & Professional 

At times I did feel like it wasn't going to happen and I really was heartbroken about it. I felt like I was being a pain and they were going to block my number altogether in the end because I was literally going on and on and on every day.

As frustrating as it was being put on hold for 15 minute at a time to then be told that they are not going to fix my account, it was important to stay calm and not get angry at anyone. 

I had to remember, I had done nothing wrong. They had unfairly dismissed me and I deserved my account back so I kept going until it was fixed. I was on first name terms with my local supervisor by the end and he apologised profusely on our last call. 

In the end, it took 6 days (over 2 weeks for my friends who I mentioned earlier); that's almost a whole week without any money coming in (probably around about $150 for me, which is what I pay for a weeks rent - very annoying) and a whole lot of stress but I was so happy when it was fixed that I didn't care - I went back on the road as soon as I found out.

If you have not done anything wrong do not lose hope!

14 comments

  1. This comment has been removed by the author.

    ReplyDelete
  2. All the uber drivers get a new thing and also get an new update. This update is telling them how can they unblock their restricted uber eats account. But before doing this you must have to learn about the best essay writing service uk and then you can easily unblock your account.

    ReplyDelete
  3. Pro-ana refers to the promotion of behaviors related to the eating disorder anorexia nervosa pro ana tips and tricks

    ReplyDelete
  4. Excellent information Providing by your Article, thank you for taking the time to share with us such a nice article.British Career Group Institute provides best coaching for IELTS/PTE/CELPIP and Spoken English in Mohali.British Career Group has always been at the front line of innovation, marrying technology with learners and trainers dedicated to change the face of pursuing online language learning courses in India and abroad. The success of our students speaks for itself that we are the best IELTS training Centre in Mohali. Our result and success rate have built up our reputation of the benchmark in the industry.There are lots of institutes who teach IELTS in Mohali. More the options of classes, harder to choose one. 
    ielts training institute in mohali
    ielts coaching institute in mohali
    ielts institute in mohali
    best ielts institute classes in mohali
    best ielts institute in mohali
    best ielts institute in mohali phase 7

    ReplyDelete
  5. best assignment help online
    Thanks for such useful and informative content. I found that it is quite interesting and useful.The experts at Assignment Work Help is the platform where a pool of qualified experts helps the students through their academic writing service for different subjects. There are many reasons which may help you in deciding to choose Assignment Work Help for services such as assignment help and homework help for your academics. Here, you get a package full of the featured services with quality at the reasonable low rate. The experts are not just the writers for their subjects rather they are the known industry consultants in their respective fields. Moreover, they are the pillars of Assignment Work help who put their efforts to provide the solution in an writing service domain.
    online assignment help australia
    online homework help
    best online assignment services
    best assignment help online
    best assignment service online
    online assignment writing services

    ReplyDelete
  6. best ielts institute zirakpur

    The G-Sol Coaching institute is one of the best IELTS coaching institutes in Zirakpur. We have a confident resume of our highly experienced trainers on our name. Through a well approached study agenda we thrive to guide our students closer towards their goals.
    Our simple yet methodical training system is suitable to meet the needs of students who aspire to excel in every aspect of their careers.
    We offer a unique range of services dedicated to students to ace in IELTS, PTE, TOEFL, personality development, CELPIP and many more.
    We have been inspiring Indian students and successfully turning their dreams into realities to study overseas in the reputed institutes of their choice.

    Courses we offer:
    IELTS, PTE, TOEFL, CELPIP, PD, IT, Spoken English courses.

    Contact number:-+8288931000
    Addres :- SCO -14 Kalgidhar Enclave, Zirakpur. 140604
    Email:-infocontactgsol@gmail.com
    Website :- https://g-sol.net/ilets-coaching-classes-in-zirakpur-and-panchkula/

    ReplyDelete
  7. Exotic Heritage Groups offers one of the best Indian luxury Ganges River Cruises on the River Ganges. The epitome of elegance and luxury, Ganga Voyager offers travel experiences in the Indian Subcontinent by sailing in some of South Asia’s finest luxury river cruise ships. Book online and get the best deals.

    ReplyDelete
  8. Experience the luxury river cruises in India holidays on the great river Ganga with Exotic Heritage Group. Get the best cruise packages from India.

    ReplyDelete
  9. 7 Apple Resort, Lonavala, is a luxury resorts in Lonavala . Book hotel rooms directly from our Official Website to get Free WiFi, Complimentary Breakfast. Book Online Now!

    ReplyDelete
  10. I am glad to locate your recognized method for composing the post. Presently you make it simple for me to comprehend and actualize the idea. Much obliged to you for the post.  uber customer service

    ReplyDelete

© Georgina Does • Theme by Maira G.