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Daisystreet.co.uk

I recently had a bad experince with online store Daisy Street. This happened nearly a month ago now and i have only just decided to post about it on my blog, its a scary thing posting a bad review but I just wanted to warn you all to what happened to me. Luckily I'm happy to be annoying and persist to get my money back but im quite sure that if I didn't, I'd still be £23 down.

Disco pants are all the rage right now, I had black and now i wanted red! I know AA do them but I didn't have £70 spare so I searched online for them everywhere and was super excited when I came across them on Daisy Street. Normally I wouldn't order from websites that aren't too well known but I'd seen a few bloggers talk about it before and I thought it should be fine. Well I was wrong. I just wanted to warn you guys in case you were thinking about ordering from them. 

I recieved my disco pants fine, i tried them on & took a quick snap (as bloggers do) but they weren't right, they were baggy for a size 8 and a different red than advertised on the site (check out the photo) and I didn't like it. That was fine, I'll just send them back and get a refund right? 

I took my package to the post office on 25th Jan and paid extra to get recorded devilery. Good job I did because my package got lost on the post, I don't know. 
Heres how it went. I contacted them to say that I hadn't yet received my refund nearly 2 weeks later. They said that's not right and asked for my recorded delivery bar code so I gave it to them. I'm thinking that oncve they'd realised that they actually had to give me a refund and never replied. that was on the 11 Feb.

 Well I wasn't letting them get away with not replying so I messaged them again on the private message - Oh that's really not good! Will I still get my refund? Have you had any news on my package or refund?? - No reply? Fine I'm taking this public. First I tried Facebook. I posted on their Facebook wall and no reply. Then I moved on to twitter. I tweeted them and no reply, except they were replying to other people that's that did it for me so I carried on tweeting four or five times and I think I broke them haha I got a private message saying I'd been refunded on the 15th
£3 less than I was expecting but I wasn't too bothered. At this point it was more about principle than the money. They also gave me an £5 voucher probably hoping that I wouldnt do this.
Im Still not 100% that posting this is a good idea but I'm going to do it. I hope it was worth writing up and hopefully will make you think twice when ordering from a website that your just not sure about.

5 comments

  1. Cute disco pants but that's really bad service! Those are the reasons why I don't do online shopping ;) Haha
    popcornandpersephone.blogspot.com (I have a new post up if you ever get a spare minute)
    Ally xoxox

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  2. The disco pants are nice, such a bargain but that's definitely the pitfall of online shopping! What a shame, hopefully they will sort their customer service out as otherwise it's a nice shop with great stock. Love your blog xx

    http://lovefromchar.blogspot.com

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  3. Thank you for the kind comment on my blog I need to take your advice . And eat myself an Easter egg. I need sine tlc.
    Fantastic post- you go girl!
    -I'm having problems with a few companies to and after I actually receive my items I'm following suit! I'm nit afraid of backlash either.
    X

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  4. Thats horrendous them not addressing the situation.. its LAW for website sellers to give you a refund no matter what the situation whether they are faulty or not (Distance Selling Act etc etc)!

    I'm glad you posted this because I've seen a few bloggers working with them (thinking that they are a decent brand!) but they really do need to buckle up their ideas on this!

    Annie x

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  5. Ahh I am glad I'm not alone I have had such bad service from Daisy Street, I love my disco pants but I will never shop with them again on principle of their awful customer service!!

    Nice blog x

    vanityrail.blogspot.co.uk

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